Initial Complaint

If you have already raised your issues with customer support but wish them to be escalated, existing customers can detail their complaint in their Anynames Control Panel at:

1. Logging in to your account page or
2. Creating a support ticket via our helpdesk.

This allows us to confirm your identity and therefore satisfies our security requirements and measures, allowing us to look into your concerns sooner.

Please include:

The domain name(s) or provided service related to the concern/complaint (if applicable)
A clear and concise description of your concern/complaint
What steps or actions you would like us to take (if applicable)
Details of any previous Support Tickets (please reference the Ticket ID) or previous discussions

Your ticket will be assigned a ticket number and escalated to the Support Manager for their personal attention and investigation

You will receive a response within a maximum of two working days with the Support Manager's Findings and subsequent actions (if applicable)

Further Action

If for any reason you are not satisfied with the findings of the Support Manager, you can request it to be escalated to a Director.

Please allow ten working days for a reply.

Our commitment to our employees

As well as our commitment to providing the best possible service for our customers, we are also committed to providing an appropriate working environment for our employees. Any abusive, harassing or threatening conduct to our teams (both written or verbally) is unacceptable and we reserve the right to limit or stop providing services to anyone found to be conducting themselves in this manner.

Anynames.com is a trading name of Web-Hoster Ltd (Registration No:03988907) which is incorporated in England and Wales with its registered office at 11 Castle Hill, Maidenhed, SL6 4AA.